Booking Terms And Conditions

A booking constitutes a contract. Acceptance of our booking terms also includes agreement to our Data Protection Policy in accordance with GDPR.

How to book:

  • Option 1: Book online using our secure server at giving credit or debit card details.
  • Option 2: Complete the booking form and send via post to Change Brief Therapy Ltd, Unit 207B The Big Peg, 120 Vyse Street, Birmingham, B42 2AX
  • Option 3: If you need us to invoice your organisation and they do not use a purchase order system, then please send us a booking form together with a letter of authorisation from your employer confirming the full name and address for invoicing. If your organisation uses a purchase order system please ensure you provide the purchase order document itself together with the booking form. Please send this by email to

Please note that all required documentation must be received together with the booking form. Bookings cannot be confirmed until all necessary invoicing approval and documentation is received. In addition, all courses must be paid for in advance of the training date. Without this, course attendance is invalid and cannot occur. No provisional bookings can be taken.

Booking Confirmation:

The booking is not confirmed and the place is not secured until the payment has been processed through the bank and/or the delegate has received a written booking confirmation. Confirmation of booking will be sent to the delegate by e-mail (please make sure that you provide us with the most up-to-date e-mail address during your booking). Change Brief Therapy Ltd is not responsible for any failure by the delegate to receive or read emails sent, for whatever reason. Delegates remain responsible for any cancellation or non-attendance that might arise, should such information be sent by Change Brief Therapy Ltd, but where the delegate has not received it. All communication from Change Brief Therapy Ltd will take place by e-mail.


  • Organisational Discounts : Applicable to most individual courses please email us on: for Information.
  • Change brief therapy Ltd reserves the right to offer promotional discounts to individuals or organisations as it finds appropriate. Such discounts are NOT retrospective and do not apply to bookings already made.


All cancellations should be received Via Email or in writing only.

Foundation Courses:

  • Cancellation in writing in more than 7 calendar days prior to the first date of the course leads to a refund minus a £20+VAT per course day admin fee.
  • Cancellation within 7 days of the event or failure to attend on the day of an event leaves the individual who is invoiced fully liable for payment. No refunds will be available but we will consider you in changing dates to the next available date.

Certificate Course:

  • Cancellation in writing in more than 14 calendar days prior to the first date of the first module of the modular certificate course leads to a refund minus a £50+VAT per course day admin fee.
  • Cancellation within 14 days of the first module or failure to attend on the day of any of the modules leaves the individual who is invoiced fully liable for payment. No refunds will be available or any date changes.


  • Cancellation in writing in more than 28 calendar days prior to the first date of the first module of the Diploma course leads to a refund minus 5% admin fee.
  • Cancellation within 28 days of the first booked module with no modules attended leads to a refund minus 25% admin fee.
  • Cancellation of the full course after one or more modules have been attended by the student leads to a refund calculated as

No refunds will be made in any circumstances except those listed above.

We recommend insurance is taken out to cover any non-attendance or cancellation costs.

Change Brief Therapy Ltd shall not be held liable for failure/rearrangement of or delay in performing its obligations under these T&C if such failure or delay is the result of an act of God, such as earthquake, hurricane, tornado, flooding, disease or other natural disaster, or in the case of war, action of foreign enemies, terrorist activities, labour dispute or strike, government sanction, blockage, embargo, or failure of electrical service. The non-performing party must make every reasonable attempt to minimize delay of performance. In the event force majeure continues longer than 365 days, either party may terminate the Agreement, repaying the full amount of monies paid in advance to the company within 10 days of termination notice.


Training Courses may be filmed or broadcast without prior notice by Change Brief Therapy, and acceptance of this is a booking condition. If you don’t wish to be on camera, inform Change Brief Therapy admin team in advance (before the start of the first day) and the effort will be made not to film you during the event by placing you in the area not covered by the camera.

Please note that video and audio recording by the delegates is not allowed at any of Change Brief Therapy. Thank you for your cooperation on this matter.


Technical issues at the receiving end of a delegate’s broadcast are the customer’s responsibility. Change Brief Therapy is not responsible for any live broadcast issues but is responsible for providing all webcast delegates with free access to a webcast recording of the Course.

Social Media:

At end the end of any courses feedback will be asked by each delegate, these maybe posted to our social media pages with your name and photo. We will let you know prior if we do use your information, if you wish to re name anonymous please let us know prior to the end of the course.

Special Requirements:

If you have any special requirements please notify Change Brief Therapy Ltd of them at the time of booking.

To change delegates:

Delegates may be substituted free of charge at any stage prior to the course as long as Change Brief Therapy Ltd are notified beforehand & Days before course date.

Change Brief Therapy Ltd , Company Number: 10011114, Company Address: Unit 207B The Big Peg, 120 Vyse Street, Birmingham, B42 2AX

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